Client Changes
Please be sure to let us know of any changes in your personal or financial information. This would include address changes, E-mail changes, a new phone number, marital status, or a change in banking. This information is important to allow First Financial to maintain a high level of client service. Please contact your First Financial representative or head office of any changes. P.S. If you have not done so already, be sure to let us know your current E-mail address, so you are able to view your investment portfolio's on-line.
Updating Your New Client Application Form
Did you know that Picture ID is required when you are opening an account with First Financial under the Money Laundering Act (Bill C-9). First Financial is obligated to verify the signatures of any persons involved with an account.
The information on the new client application form must be updated yearly. This is in case any major changes in your life have taken place, or if your time horizon or investment objectives have changed etc. This means you must have a face too face meeting with your representative at least once a year to discuss if the information on your new client application form must be updated.
Client Concerns
One of the main concerns we receive, from clients, is the amount of mail and paper sent by fund companies and by First Financial. By law mutual funds companies must send out quarterly statements, as well as confirmations of any trades in your account. First Financial also sends out quarterly statements to all clients. Please be sure to save your year-end statements from the mutual fund companies to help during income tax time. Please e-mail us any concerns you may have regarding anything to do with First Financial or the industry in general.
Using the On-Line System (FundDealerNet)
FundDealerNet allows you to log on to our secure web site and view all your mutual fund holdings, as well as other features. To open FundDealerNet you may either click on the "Client Access" field at the top of our web page, or type in and bookmark the address firstfinancial.bc.ca/wgiisd. Please note you must be running a current version of your web browser that supports 128byte encryption. You must also have the latest Adobe Reader to view printer friendly statements.
This will bring you to a log in screen, which will ask for a User Name and Password. These are E-mailed to you, once we have your current E-mail address. The next screen will bring you to "Shareholder Access Options" below are the break down of each of the columns and fields.
Display - Current and Display - Gain/Loss: These two options show the basic portfolio statement, with current shares and mutual funds prices as of the day printed. These two are not printer friendly.
Report - Current: This is a basic report showing current units current price and current value, and is printer friendly. You must have Adobe Reader for these reports.
Report - Month End: Shows value as of the last reporting day of the month.
Report - Account History: Shows transactions for the current year for each mutual fund.
Report - Annualized Return: Shows a yearly annualized, an overall annualized as well as and plus or negative percentage since inception.
Report - Transaction List: Shows transactions for the current year, but with a little more detail than the Account History Report.
Report - Non-Managed Holding: Shows manually entered holding by client that are not held with First Financial.
Price Trend List: This shows the price listing for your funds for the last 7 days only. If you click on the graph, this will bring up more detailed information.
Transaction List: Shows all transaction for each of your funds, since inception.
Documents: Shows all documents in PDF format available for your viewing. These are documents that you have already viewed. If you need to see a document again, this may be a quicker way of viewing.
Month-end Value: This will show you the book value and actual value for each fund owned for each month for the current year. Please do not rely on this information for tax purposes.
Asset Classes: Not available to clients.
Questions/Answers
Dealer Information: Shows a little info on First Financial.
Investor Profile (KYC): Here you can view your current Investor profile, such as portfolio objectives and risk tolerance. This information must be updated once a year as time horizons shrink, income changes or investment knowledge changes. It is the responsibility of clients to make sure First Financial has updated information, but if a major change in your life has occurred, or your risk tolerance or portfolio objectives change, please let us know. Fill out all the fields right on your computer, print out a copy and sign the bottom. Then mail the form to First Financial. This info cannot be changed on-line it must be reviewed and entered by your representative.
Changes: This is where you can change your username and password assigned to you by First Financial. A minimum of eight characters must be used, letters or numbers or a combination of both. You must confirm both entries. You may also change or add information, click the "Submit Changes" once finished. This will update the head office database as well as send an e-mail to you rep notify them of a change.
Non- Managed Holdings: This is where clients could enter investment holdings not held with First Financial. This is only to be used as a convenience to clients. Enter a description of the product, date of purchase and total dollar amount. Click "Submit Changes" you can view these holdings under "Report - Non-Managed Holdings".
Order Request: Clicking on the order request button will bring up your default e-mail sender. Here you can type in your order request and hit send. This will inform the rep by e-mail of the order. The rep will contact you and send the proper paperwork for signing. Please note if the order is urgent is it still best to phone you representative.
Related Links
Family List: This shows all client portfolios held with First Financial, open, RRSP etc, with a value of each portfolio as well as a total value. Click the folder under "Link" to bring up the "Shareholder Access Options" for each of the portfolios.
For a demonstration of FundDealerNet, Please visit:FundDealerNet.
Terms and Conditions on the New Client Application Form (N.C.A.F.)
Please be sure to read the fine print on the back of your New Client Application form. The eighteen terms and conditions are standard for a client application, within the securities industry. Form 54-101F1 is regarding shareholder communications. This is an option that allows you as a security holder to vote, depending on the type of security, at annual and special meetings of the issuer. This choice can by made in the shareholder communication instructions section of the N.C.A.F. The Statement of Policies section explains the security law regarding the trading of shares of First Financial Securities. First Financial is not a publicly trading company. The joint account agreement explains the information applied to section 4 of the N.C.A.F.
Please note, First Financial does not sell or give out client lists or client information to third party vendors for solicitation purposes.
First Financial does not solicit new clients via telephone.
Latest News
First Financial Securities is in their tenth year and going strong. Thank you to all our clients.
Something on your mind? Please let us know at: hq@firstfinancial.bc.ca